Exchanges & Returns

Last Updated: July 31, 2026

At Statement Tables, every piece is thoughtfully handcrafted with exceptional care and attention to detail. Many of our products are custom-made or personalized, making each creation truly one of a kind.

We want you to love your purchase. Please review our policy below before placing your order.

Custom & Personalized Orders

Because custom and personalized pieces are created specifically for you, all custom orders are final sale and cannot be returned or exchanged unless the item arrives damaged or there is an error on our part.

This includes, but is not limited to:

  • Custom resin tables
  • Personalized furniture
  • Wedding bouquet preservation
  • Memorial keepsakes
  • Bottle art
  • Commissioned artwork
  • Any item made to your requested specifications

We encourage you to carefully review all design details, dimensions, colors, and personalization before approving your order.

Ready-to-Ship Items

If you purchased a ready-to-ship item and are not completely satisfied, you may request a return within 14 days of receiving your order.

To be eligible for a return, the item must:

  • Be unused and in its original condition.
  • Be returned in its original packaging whenever possible.
  • Include all original accessories or documentation.
  • Show no signs of damage caused after delivery.

Return shipping costs are the responsibility of the customer unless the return is due to our error or a damaged item.

Exchanges

We do not offer direct exchanges.

If you wish to purchase a different ready-to-ship item, please contact us. If your return is approved, you may place a new order separately.

Custom-made products cannot be exchanged once production has begun.

Damaged or Defective Items

We carefully inspect every piece before it leaves our workshop. However, if your order arrives damaged during shipping or you believe there is a manufacturing defect, please contact us within 48 hours of delivery.

When contacting us, please include:

  • Your order number.
  • A description of the issue.
  • Clear photographs of:The product.Any damage.The packaging.The shipping label.

We will review your claim and work with you to determine the most appropriate resolution, which may include repair, replacement, or another suitable solution.

Order Cancellations

Orders may be canceled before production begins.

Once materials have been purchased, personalized elements prepared, or production has started, cancellation may no longer be possible.

If cancellation is approved after work has begun, any applicable material or labor costs may be deducted from your refund.

Non-Returnable Items

The following items are not eligible for return unless damaged or defective upon arrival:

  • Custom furniture
  • Personalized artwork
  • Preserved flower keepsakes
  • Commissioned pieces
  • Gift cards
  • Clearance or final sale items
  • Items marked as non-returnable at the time of purchase

Refunds

Once an approved return has been received and inspected, we will notify you of the outcome.

If approved, your refund will be issued to your original method of payment.

Please allow 5–10 business days for your financial institution to process and post the refund after it has been issued.

Original shipping charges are non-refundable unless the return is due to our error or a product that arrived damaged.

Return Shipping

Customers are responsible for securely packaging returned items to help prevent damage during transit.

We recommend using a tracked and insured shipping service, particularly for larger or higher-value items, as Statement Tables is not responsible for returns lost or damaged while being shipped back to us.

Natural Materials

Our furniture and artwork are handcrafted using natural wood, resin, stone, flowers, crystals, shells, and other organic materials.

Natural variations in:

  • Wood grain
  • Color
  • Resin movement
  • Flowers
  • Stones
  • Texture
  • Live-edge characteristics

are expected and make every piece unique. These characteristics are not considered defects and are not grounds for return or exchange.

Need Assistance?

If you have questions about your order or would like to request a return, please contact us before sending any item back.

Statement Tables

Email: terrinelson@statementtables.com

We are committed to providing exceptional craftsmanship and outstanding customer service, and we'll do our best to resolve any concerns promptly and fairly.